Peter Pham

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Looking to grow into DevOps or Cloud Infrastructure roles · 3+ years at AWS

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About Me

I've spent the last few years at AWS getting my hands dirty with production issues — the kind where customers are panicking and you need to think fast. I thrive in that environment. Windows infrastructure and directory services are my bread and butter, but I'm always building something on the side to learn new things.

Outside of work, I've taught networking and security fundamentals, which honestly made me a better communicator — turns out explaining subnetting to 30 students forces you to get your concepts crystal clear. I'm looking for roles where I can dig deeper into infrastructure, automation, and scalable systems.

Skills

Programming

  • PowerShell
  • Python
  • Java

System Administration

  • Microsoft Active Directory
  • Windows Server
  • Ubuntu Server
  • AWS WorkSpaces
  • AWS AppStream
  • FSx Windows
  • FSx NetApp ONTAP

Networking & Protocols

  • DNS
  • TCP / UDP / HTTP
  • Network Infrastructure
  • SAML Authentication

AWS Services

  • IAM
  • EC2
  • Auto Scaling
  • S3
  • AWS Managed AD

Tools & Other

  • Docker
  • Git

Projects

🚀

Portfolio Website

This very site — built with clean HTML & CSS, featuring a dark theme and responsive design. More projects coming soon!

In Progress

Built with vanilla HTML, CSS, and JavaScript

View on GitHub →

Experience

Cloud Support Engineer I

Amazon Web Services

July 2023 – Present

  • Contributed to and resolved 1,500+ production issues for enterprise AWS customers, delivering root-cause analysis and remediation for mission-critical compute workloads
  • Skilled up to Support Operations to handle intricate and high severity cases and escalations
  • Assisted in training 6+ engineers with the foundational knowledge to tackle complex troubleshooting
  • Reviewed and evaluated engineer responses to customers to ensure alignment with high quality standards
  • Reviewed and validated service side bugs and escalated appropriately to the service team
  • Specialized in: AWS Managed AD, Workspaces, Appstream, FSx Windows, FSx NetApp ONTAP
  • Troubleshot dependent services including IAM, SAML, EC2, auto scaling, and S3

Instructor

Cyber Security Defense Lab, University of Texas at Dallas

June 2021 – September 2021

  • Developed and optimized new curriculum to align educational strategies with industry best practices
  • Provided clear, informative lectures on the intricacies of networking and security for a class of 30 students

Education

Bachelor of Science in Software Engineering

University of Texas at Dallas

Graduated: 2023

Currently Learning

☸️

Kubernetes

Container orchestration and cluster management

🐳

Docker Compose

Multi-container application deployment

🔧

Terraform

Infrastructure as Code for cloud provisioning

Get in Touch

Interested in connecting? Feel free to reach out.

Email LinkedIn GitHub